Hotel guest fell 6ft through rusty railings

A hotel chain has been fined £80,000 after a guest sustained life-changing injuries when she fell through rusty iron railings to a lightwell below.

Deborah Henshall was staying at the Prince of Wales Hotel in Southport when the incident happened. The railings to prevent people falling down the six feet drop to the basement were missing in one location and badly corroded in numerous other areas.

The railings were where the car parking was located and it was when Deborah went to the rear of her parked car to get her coat from the boot that she fell.

She sustained two spinal fractures, a broken left big toe and blood on her lungs due to sternum and rib fractures. She had also sustained a head injury, concussion and trauma.

The picture (above) – used by Sefton Council in its prosecution against the hotel’s owner, Britannia –  was taken days after the accident. It shows a huge gap in the railings linked by a thin piece of chain and some loose hazard tape.

The council issued an improvement notice after the company failed to make the area safe with suitable fencing more than three weeks after the incident.


Britannia Hotels could not demonstrate that a system was in place to check and maintain the iron railing regularly. Its risk assessments failed to address the hazard of a fall from height and did not refer to the iron railings, Sefton Council’s senior lawyer Fiona Townsend told Sefton Magistrates’ Court earlier this month.

‘The company fell short of the appropriate safety and the systems it had in place were not sufficiently adhered to or implemented. It had failed to make appropriate changes following a prior incident and had allowed breaches to continue over a long period,’ she added.

‘This led to the incident, which has had a substantial and long-term effect on Ms Henshall’s ability to carry out normal day-to-day activities or [her] ability to return to work.’

In her victim statement, Deborah said she was distressed over how her life has changed since the accident, before which she was working two jobs. She said that she had been off work since the accident, had lost both jobs and is currently on Universal Credit and personal independent payments.

‘I am still suffering everyday with severe pain,’ she wrote. ‘I used to be very outgoing and very social within my group of friends and family. This accident has caused me so much pain and distress that I feel will never be back to the person I was before.’

Sefton Council prosecuted Britannia Hotels under sections 2 and 3 of the Health and Safety at Work Act for failing to protect the safety of employees and those not in its employment. It was fined £80,000 and ordered to pay £6821 in prosecution costs.

Passing sentence, District Judge Wendy Lloyd said: ‘I take both Britannia’s previously good character and guilty plea into account, but others were exposed to risk of falling into the lightwell; a number of people were potentially at risk.

‘I extend great sympathy to Ms Henshall. This amount is in no way a representation of what I think her injury is worth. This is a fine on health and safety failings.’